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L  WGnRd1[ ?risorseArial Black" @`  L  BWGnRd1[ ?processoArial Black"(  L  WGnRd1[ ?effetti QdVArial Black"0zh L  WGnRd1[ ?prestazioniArial Black" L  Zw?input Arial Black"f w L  Zw?processo Arial Black"  L  Zw?output Arial Black"]H L 0޽h ? ̙33  ___PPT10 +ӈD ' b= @B D ' = @BA?%,( < +O%,( < +D{' b=%(D#' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*L%(D' =+4 8?dCB0-#ppt_w/2BCB#ppt_xB*Y3>B ppt_x<*LD' =+4 8?\CB#ppt_yBCB#ppt_yB*Y3>B ppt_y<*LD{' b=%(D#' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*L%(D' =+4 8?dCB0-#ppt_w/2BCB#ppt_xB*Y3>B ppt_x<*LD' =+4 8?\CB#ppt_yBCB#ppt_yB*Y3>B ppt_y<*L+p+0+Lc ++0+Lc +( b Y Q 0 (  0r 0 S 4e  e  0 Hed @ ,$D 0 1 Osservabile la natura valutativa del concetto richiede che si faccia uno sforzo per rendere comunicabile il giudizio sotteso    t " # !q#" #   0 Hed @P",$D 0  Esplicita Fino a quando il concetto di qualit non viene definito non possiamo utilizzarlo per comunicare agli altri la nostra valutazioneT 2 ( 2 2" !# 0 Hed @pP,$D 0 rCondivisa, necessario che gli attori sociali arrivino a condividere un set di dimensioni, di criteri di giudizioX ( 2h 2 !%$h# 0 H!ed @PO ,$D 0 ZEvolutiva l evolutivit e relativit dovuta al processo di apprendimento e di miglioramento della capacit di giudizio dell utente, l evoluzione tecnologica e dei saperi< ( 2 2 !#  0 Hx)ed @  ,$D 0 Relativa il sistema socio-culturale determina aspettative, percezioni ed i fattori culturali che connotano il servizio (stigma): ( 2w 2 !w#H 0 0޽h ? ̙33wo___PPT10O+pD' b= @B D' = @BA?%,( < +O%,( < +D' b=%(D' =%(D@' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*0%(D' =-o6Bdissolve*<3<*0D' b=%(D' =%(D@' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*0%(D' =-o6Bdissolve*<3<*0D' b=%(D' =%(D@' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*0%(D' =-o6Bdissolve*<3<*0D' b=%(D' =%(D@' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*0%(D' =-o6Bdissolve*<3<*0D-' b=%(D' =%(D}' =A@BB BB0B%(E5' =1B B`BPB,54*3>B ppt_c='`B@BPB<*0D' =1:Bvisible*o3>+B#style.visibility<*0%(D' =-o6Bdissolve*<3<*0++0+0e ++0+0e ++0+0e ++0+0e ++0+0e + b zrP D (  Dr D S @AeP  e  D <pDeR  definizione D <HevI   produzione D <Le    valutazione D <Oe  3Cosa la caratterizza (giudizio)  D <Ge   :&Come lavorare per produrla (processo)  D <,We0 0 |P  1Cosa osservare per giudicarladB  D <Dp   :  D  JW̙A?f3 < P6Cittadino professionista manager Arial BlackMarmo bianco  H D 0޽h ? ̙33W  b   dW (  dr d S \eq  e  d NxSen? #" `j-V @,Definire il profilo di qualit del servizio d NPae̙? #" `":P   K7Progettare il sistema informativo (strumenti e flussi) d NPee:? #" `   3Attivare i processi informativi d Nhef3=J? #" `V CB A-Usare le informazioni per gestire il servizioB d TD? 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