Learning outcomes
At the end of the course, each student will know the main theoretical models and the main techniques of effective communication in interpersonal relationships that exist in companies and professional contexts.
In particular, they will acquire tools for awareness of themselves and others, for managing aggression and passivity in communication, for building assertiveness and emotional centredness.
Expected learning outcomes
At the end of the course, students will have a clear and complete overview of the critical variables inherent in linguistic and extralinguistic communication processes.
They will be able to train and verify the operational skills learned, immersing themselves in different contexts.
Course contents
Part 1 – Basics
The interpersonal communication process: the variables in play
The Friedemann Schulz Von Thun Model: Anatomy and Physiology of the Message
The Power of Nonverbal Communication
The distortion arc and its main psychological, biological and cultural protagonists
Part 2 – Insights
The Broadcaster Front: The Adventures of Intention
• The prelocutionary activity
• Syntactic competence
• Semantic choices
• Epitextual control
• Conversational norms
• The deictic center and clarity of exposition
The Receiving Front: The Adventures of Impact
• Attention
• Listening deficiencies
• Cognitive shortcuts
• Memory and its laws
Part 3 – Tools
The basic tools of effective communication to use every day
• Good verbal emission
• Good vocal emission
• Good visual output
• Active listening
• The use of questions
• The reformulation
• The recap
• Metacommunication
The tools of linguistic charisma
• Insights from psycholinguistics
• Insights from phonosemantics
The art of silence
Assertive Communication: Principles and Techniques
Reading/Bibliography
Muzzarelli F. (2014), Chiari e convincenti. Comunicare in modo corretto ed efficace in ogni circostanza, Editrice Il Campo (from page 28 to the end).
Di Lauro D. (2011), Manuale di comunicazione assertiva, Xenia Edizioni (chapters 2, 3, 4, 5, 6).
Optional text (not mandatory for the exam):
Rubinelli S.; Diviani N.; Fiordelli M. (2023), La buona comunicazione. Pratiche per il dialogo quotidiano, Carocci Editore
Teaching methods
Lectures in presence, proposal and critical sharing of tests of self-perception and self-assessment, simulation exercises if possible
Assessment methods
Written test